[Resolved]  Indigo Airlines — lies about my reach time and not having proper phone customer care

Address:	Hyderabad, Telangana, 500084
Website:	Goindigo.in

My flight time was 10:55. I got delayed in my way. So i tried to do web checking on the way between 9:30 - 9:40 but there was no option available for web checking for my flight. Usually it have. Then i called your support at 9:40 i think. I told them i have flight at 10:55 and i am late and on my way but i am trying to do web checkin but it is not working. The person on the phone told me that sorry sir webcheckin closes at 1 hour prior to departure. I couldn’t process hat information because i was panicked as i am late. So i asked him if my flight is delayed he says no. On time but i didn’t realise that it’s not been an hour yet. But i wonder why he said sorry sir.. Then finally i reached the ground staff at 10: 05am to be exact. I told him i have bhubaneswar flight at 10:55. He guided me on the other way and ask me to stand there. Then he goes speak to another staff. Then he left. I stand there waiting for lady to finish the checkin of other user. I also asked another customer who was infront of me that i am late, please let me go first. He said yes please. Then i wait for them to finish. I looked at 3 different counter. They almost took 8 mins to finish with 1 person. So when i reach the counter. The lady told me, checkin is closed. Then argued with your staffs. I found the first guy who guided me. He is like sir you were here at 10:10. Then i was like wtf? I am standing here since last 10 mins. The uncle also told the person yes he is standing last 10 mins. But no one listened then i argued then finally fed up and book another paying 6900. Which is unfair. He lied infront of my face. Such persons are really #, i can never forget that # face anyway then i go speak with another staff who was sitting in he chair beside fast forward checkin counter. He is explaining me that why did you make it at last 5 mins? Your fault. We have mentioned that come prior to 2 hours of departure, you came in last 5 mins so missed the flight. I was like is this guy even real? Your checkin time ends prior to 45 mins. I came 5 mins earlier man. Which is fair according to your all rules and regulation. You can’t tell me if i supposed to reached 5 mins earlier or 1 hour. You are supposed to be blame if you have mentioned a time and i reach by that time but still couldn’t make it and i want a full refund or else i will go to consumer court.