[Resolved] Indigo Airlines — loss of baggage for pnr mbuhrv

 
2 Reviews
 vinamrashi on Jan 9, 2019
Dear sir,

My mother ms. Nishi sinha travelled in your flight on 4th january 2019 from jaipur to coimbatore via bengaluru. The particulars of travel and other details are given below :

Booking reference : mbuhrv
Name of the passenger : ms nishi sinha
Flight no. : 6e 642
Date of travel : 04/01/2019

While boarding at jaipur she had checked in a suitcase and on arrival at coimbatore to her surprise, she found that her suitcase was missing and also lodged the compliant immediately with your officials at the airport. Till now, we have not received any information regarding tracing the lost baggage. The baggage contains valuable things inclusive of her daily apparel and other necessities and this has put her very great inconvenience apart from the mental agony we are going through.

It is very much surprising, how much care you have taken on the passenger and baggage safety?

My contact number is [protected] and my email id is vsinha1992@gmail.com

Hope you look into this and instruct your concerned staff to trace and deliver the missing baggage immediately.

Regards,
Vinamra sinha
Complaint marked as Resolved Feb 9, 2019

Complaint Status


[Jan 09, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jan 09, 2019
Hi Vinamra,

We are sorry to note the inconvenience caused to you due to the loss of the checked baggage on arrival at Coimbatore airport on 04th January 2019. Our airport teams are trying their best to locate the missing bag and shall contact you with an update.

Regards,
Team IndiGo
Complaint comments  1 Comment     Updated: Share0Tweet0

Comments

Vinamra Sinha:
If you were not a passenger of the flight, you can not claim anything.
There is no damage report attached.
The air carrier has 21 days to deliver the baggage to the home of passenger.
You can hire the lawyer and bring the case to the local Indian court.
So such type of complaint has no trust.

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    Indigo Airlines - loss of baggage for pnr mbuhrv