[Resolved] Indigo Airlines — lost baggage

ridhi sudershan

from Delhi, Delhi

Address:

B-14,3rd floor paryavaran complex, New Delhi, Delhi, 110030

We lost our luggage bag when we landed in delhi from patna in flight 6e 792. The bag had all the essential which i needed for my stay in delhi. All my expensive sarees, cosmetics, foot wear, medicines etc were in that bag. I would like you to take action asap as i have further plans to travel. I would like your airlines to contact me as soon as possible and solve my issue or else i'll have to take some legal action agains the airlines.

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Jul 29, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 24, 2019

IndiGo Customer Care's response Hi Ridhi,

We know what you must be going through. Please allow us some time to check on this.

Regards,
Team IndiGo

Verified Support

Jun 27, 2019

IndiGo Customer Care's response Hi Ridhi,

We have investigated the matter internally and established that no complaint is raised on arrival with the airline staff. Please understand that all cases of the mishandled bag need to be reported at the destination airport so we may further assist the passenger.

Regards,
Team IndiGo