[Resolved] Indigo Airlines — lost few dresses and things from your suitcase

Anjani Pochampally

Address:

5406

Our flight number is 6E1713 and booking reference is FD7UQM, we traveled from Hyd-Doha on 11th July.

Our suitcase was in opened condition with lock broken, we found it is packed in polythene cover with zip open condition.

Seems like someone has broken the lock and packed it.

We lost 4 dresses and few edible things.

If you recovered kindly contact at +[protected]

Was this information helpful?

No (0)

Yes (0)

Aug 21, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2018

IndiGo Customer Care's response Hi Anjani,

This shouldn’t have happened. Kindly let us know if the same has been reported at our arrival customer service desk.

Regards,
IndiGo Team

Verified Support

Jul 21, 2018

IndiGo Customer Care's response Hi Anjani,

With reference to your post, we sincerely regret the inconvenience caused. We have gone ahead with our investigations and have established that no complaint was raised on arrival customer service, therefore we are unable to assist you further in this regard. Nevertheless, we have shared your experience as a feedback with the concerned airport teams for future review and to ensure baggage delivery as per the standard practices.

Regards,
IndiGo Team