[Resolved] Indigo Airlines — lost money

Sarjine

from Idukki, Kerala

Address:	Thiruvananthapuram, Kerala, 695003
Website:	Indigo Airlines

I was a passenger in indigo flight. I started my journey from srinagar to delhi today[protected] at 10.55 am in flight no 6e 2554 and from delhi came to trivandrum in flight no 6e 945. The hand bag that was with me was transported with the cargo and when i reached home found rs.10, 000/- missing from the inner pocket of the bag and the plastic lock which the airport authorities put was missing in that pocket. Some official of indigo airlines had done this. Kindly take appropriate action.

Thanking you
Adv. Henry thomas,
Sharon law chambers,
Athani lane, vanchiyoor. P. O,
Trivandrum, kerala.

[protected]
[protected]

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Jul 23, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

IndiGo Customer Care's response Hi Henry,

This is not the kind of experience we want our passengers to have. Thank you for bringing this to our notice. We will certainly take required action and get this checked with our concerned team. Further, we wish to mention that all valuables and precious items such as cameras, jewellery and money should be carried in the hand baggage and not in Checked-in baggage. Also, as per Conditions of Carriage we are not liable for these items. We would like to inform you that all cases of baggage damage needs to be reported at the destination airport so we can further assist the passenger

Regards,
IndiGo Team