[Resolved]  Indigo Airlines — lost my luggage

Address:#46, 16 th main road, BTM 2ND STAGE., 16th main road, Near Mahadeswara bustand, Bangalore, Karnataka, 560076

This is to say that i, sisir bag. S/o-gunadhar bag. Have visit bengalore from kolkata on[protected], by indigo airlines flight no 6e699, evening flight at the time at arrival bengalore i could not found my sky blue color trolly bag, when i enquired about the same indigo staff at they told me by mistake my bag loaded other airline at kolkata airport. Indigo staff told me waiting will update. Bt m waiting 3 hours in airport bt they were not having any correct information about my bag. At last they told me will contact u tomarrow morning. I said due to the fault air indigo airlines, am just telling what is the responsibility for your passenger luggages, and how u mistake this. Already one day lose my work. I want my bag, otherwise they will paid my full amount of ticket plus my lost luggage 10000. Total - 15500.
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Dec 31, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Nov 28, 2019
IndiGo Customer Care's response
Hi Sisir,

We understand what you must be going through. Please share your PNR via private message so we may look into it.

Regards,
Team IndiGo
Complaint comments 

Comments

The baggage tag got removed while on the flight which is why it was not even offloaded the aircraft. I had to wait for half and hour for it to arrive. This is pathetic service on your part. Last time also when I traveled the luggage got offloaded on some other destination’s conveyor belt.
IndiGo Customer Care's response, Nov 26, 2019
Verified Support
Hi Sakshi,

We know what you must have felt. We're are highlighting this right away to the Airport Manager for necessary corrective steps.

Regards,
Team IndiGo

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