[Resolved]  Indigo Airlines — luggage didn't arrive

My mother sharda kumari 69yrs diabetic, hypertensive had booked a indigo flight ticket from dehradun to varanasi on 20th april2018. Her pnr number is lig48x. She arrived at varanasi at 6pm but her luggage didnt arrive and she is kept waiting till now. Kindly pay heed to the matter urgently so that elderly passengers are not harassed. She is diabetic and needs medical attention but i am in haridwar. Kindly help her.
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May 24, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 23, 2018
IndiGo Customer Care's response
Hi,

Apologies for the discomfort. As checked, our customer care team has assisted the passenger in regards to the raised concern.

Regards,
IndiGo Team
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