[Resolved]  Indigo Airlines — luggage exchange with other passenger

Address:S/O Ram narayan singh, village purvi demha,bangwan, P.S udwat nagar, bhojpur ara Bihar(802203), 800014

Dear sir/ madam
I returned to patna from delhi, on flight 6e 494 (A320), seat no. 6f, which arrived today i. E. 16/march/2020 at 8:15 am at jayprakash narayan international airport, patna, bihar. Unfortunately my luggage was exchange with some other passenger named kumar saket who is in same flight i. E. 6e 494.
I was not able to inform airport authority at that time because exchanged luggage is same as of mine so, at that time i did not recognize that my luggage was exchanged.
All of my clothes, documents, hard disk and laptop were inside the bag. I need my documents urgently please help me to get back my luggage.
I hope that the bag will be located and sent back but should it never turn up and be reported missing indefinitely, i believe that i am entitled to some form of compensation from the airline.
I can be reached on my mobile [protected].
I would appreciate an update as soon as possible. Kindly find the attachment which contains my ticket details, boarding pass and exchange luggage sticker
Regards
Yugesh kumar
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Aug 12, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
May 15, 2020
IndiGo Customer Care's response
Dear Mr. Kumar,

We believe our customer relations team is in touch with you and has responded to your last mail. We request you to kindly check and write back to the same trail mail id for assistance.

Regards,
Team IndiGo
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