[Resolved]  Indigo Airlines — mental trauma

Address:Mumbai City, Maharashtra

Our family travel to kochi last friday 2nd august 219 has left us very disappointed and sad. We were in your 10.30am flight to kochi 6e-5311, pnr ej7fgq to attend a wedding. Being a morning flight we purchased the chicken sandwich for our son. We did see that the packet said best before 2nd august and it was ok to eat. But our plight started as soon as we landed kochi. Our son started developing rashes all over his face.

We had to rush him to the doctor who diagnosed that it is because of the stale food which he may have eaten during the day. He had not eaten anything besides that in the morning. The med did not help, as the rashes were rapidly spreading across his whole body. We had to take him to hospital again and get him injected this time. He was uncomfortable and itching all over. Next day was the wedding and his rashes were only getting worse. We had to rush him again to the hospital for injections. He was on meds for the next 2 days before the rashes could subside.

Our holidays getting wasted is only secondary to the mental trauma we had to undergo as parents and excruciating discomfort our son had to go through.

We seek to be indemnified for the inconvenience caused to us, a visit which turned out to be a nightmare.
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Oct 10, 2019
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Aug 16, 2019
IndiGo Customer Care's response
HI Jenny,

We hope that your son is doing fine now. Further, one of our representatives will get in touch with you to address the concern.

Regards,
Team IndiGo
Verified Support
Aug 22, 2019
IndiGo Customer Care's response
Hello Jenny,

With reference to your concern. We've tried calling you many times but we couldn't connect. Hence, let us know a good time or an alternate no. to connect with you again, so we may help you with the same.

Regards,
Team IndiGo
Aug 24, 2019
Updated by Jenny Thomas
Call awaited, pls call on weekend
Verified Support
Sep 06, 2019
IndiGo Customer Care's response
Hi Jenny,

We called you multiple times, however, couldn’t get through to you. Please share a convenient time to reconnect with you.

Regards,
Team IndiGo
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