[Resolved] Indigo Airlines — misguided to do a another ticket for the same passenger
RaRasmi Mishra on Feb 10, 2019
I have did a ticket for indigo airlines having pnr "illk8e".
The ticket consisting of myslef and my wife.
Unfortunately, my wife's title had selected as mr instead of ms.
I had checked with the indigo airlines and the travel site i. E. Happyeasygo.
Happy easy go told they will fwd request to indigo. Indigo customer care told they won't allow due to title change, as it's a issue with gender.
So they told me to do a separate ticket. With the full name of my wife instead of short name i. E. S kar
While i reached the airport and check wit the ground staff, they told no issue you can travel and allow both of us.
The new ticket pnr is nd2l8c.
I am attaching both the copy.
Complaint marked as Resolved Mar 23, 2019
[Feb 10, 2019] IndiGo customer support has been notified about the posted complaint.
Verified SupportIndiGo Customer Care's response, Feb 16, 2019
We hope we could have assisted you with your concern. However, as per policy, we cannot rectify the title incase only initial are mentioned in the first name. Being our valued guest our airport team tried to make things easy for you. We look forward to your understanding.
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