[Resolved]  Indigo Airlines — mismanagement and harassment of passengers

I was travelling from indore to bagdogra airport via new delhi airport of indigo flight. My flight number from indore to delhi was 6e 509 and from delhi to bagdogra was 6e 2263.
The flight landed in terminal 1 in new delhi and i was asked to take another indigo flight in terminal 2. According to indigo assistance in terminal 1 i took a bus which charged me rupees 25 to take me to terminal 2 although it was free of cost. Then also the bus driver dropped me to terminal 3 and asked to walk to terminal 2 in 40 degree celsius. My dtc receipt number is 00029852. This was a complete harassment for the passengers leaving the body completely dehydrated along with feeling of nausea and unconsciousness. Moroever no help desk provided in terminal 2 of indigo flight. I sincerely urge the authorities to look into this matter as the passengers here travel to get convenience rather than suffer torture. There should be proper facilities and for connecting flights it is the duty of the airline to see that the passenger don't face any inconvenience. It is very disheartening and gives a panic attack to the passengers who have less time gap between their flights.
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Jul 23, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 22, 2018
IndiGo Customer Care's response
Hi Monika,

We regret the inconvenience caused. We would like to inform that Delhi International Airport Limited is gearing up to cater to the increasing growth of passengers at Terminal 1. In a move to support and facilitate DIAL the infrastructure change, IndiGo has partially moved its operations to Terminal 2. Also, shuttle service is provided by the airport authorities for Terminal 1 to Terminal 2 and vice versa which comes under airport infrastructure. We request for your understanding in this regard.

Regards,
IndiGo Team
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