[Resolved] Indigo Airlines — miss the flight

[Resolved] Indigo Airlines — miss the flight

M Muko420 from Vadodara, Gujarat

I am mukesh kochar. I had a flight from bagdogra to ahmedabad on 5th oct-18. I checked in at 14:20 (Departure was 15:00) but they said checked in counter is already closed as per norms. Due to rally of cm of west bangal we reached late by 5~10 minuets but they didn’t tolerate us. Now i want to complain this incident. 10 to 15 pessanger also missed their flight due to this abnormal situation Please give direction Was this information helpful? No (0) Yes (0)
Nov 10, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Oct 08, 2018 IndiGo Customer Care's response Hi Mukesh, We understand missing a flight could be distressful. However, to ensure a hassle-free experience for everyone, we have to follow certain protocols like closing the check-in counter 45 mins prior to the schedule departure time of the flight. Also, we always advise our passengers to reach the airport 2 hrs prior to the scheduled departure time of the flight to avoid any last min hassle. Based on our records you have reported at 1436 hrs for a flight scheduled to depart at 1500 hrs, hence we were unable to allow you onboard. Our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered to accommodate you on the next available flight with minimum charges, which were denied by you. We look forward towards your understanding in such situations. Regards IndiGo Team
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