[Resolved] Indigo Airlines — Missed flight

shwetasharma9345

from Delhi, Delhi

Aug 16, 2022

Address:

Delhi

We had to miss our flight from delhi to bengluru because we were ten minutes late to boarding time only because we had connecting flight, where we left one of our belongings and we had to wait until we received that. And the cabin crew did not even bother to listen to our genuine reason of being late, while they had half hour left to leave. We were late because of a genuine reason, not our own fault. We were standing at the gate and they didn’t bother to wait.

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Oct 7, 2022

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Sep 01, 2022

Updated by shwetasharma9345 When will you get to the complaint? Its my second time complaining for the same issue?

Verified Support

Sep 05, 2022

IndiGo Customer Care's response Dear Ms. Sharma,

We regret to note your experience.

We understand you were unable to board the flight. As per our policy, check-in counters close 60 mins prior to the scheduled departure and the boarding gate closes 25 minutes prior to the departure.

Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. The late reporting was the only reason our staff denied boarding.

However, we believe that you've been assisted with the best alternative, and hope for your understanding of our policy. Also. we'll share your feedback with the team.

Regards
Team IndiGo