[Resolved] Indigo Airlines — missed flight due to rude indigo ground staff

Deepika Dessai

from Mumbai, Maharashtra

Address:	Thane, Maharashtra, 421201
Website:	www.goindigo.in

Flight no - 596 (Kolkata mumbai) 31/10/2017 @ 17:00 for deepika dessai and hitesh sindhu.

I was issue ticket and then was denied from handing over my boarding pass. Due to rude nature and unnecessary ego of the ticket issuer.

This was so disturbing, that i was issued the ticket, than why was i not allowed? They were so stubborn and insensitive. I just cannot forget the traumatic situation that guy had created, simply not acceptable. My sister being from the same background i know there is load and trim done once the check-in and ticket issued. Than why was i not allowed. And i am also aware, if staff wanted, they could, then why?

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Apr 4, 2018

Complaint marked as Resolved

Verified Support

Feb 22, 2018

IndiGo Customer Care's response Hi Deepika,

Apologies for delayed response. We sincerely regret the inconvenience caused. As check our customer relations team is already in touch with you.

Please let us know in case any further assistance is required.

Regards,
IndiGo Team