Indigo Airlines — Missed the flight because of Indigo customer care

Address:Kolkata, West Bengal

Sir/Madam, On 8th feb 2015, I travelled from Gaya to Howrah by Rajdhani train and due to train delay I reached Howrah 3 hours late. I reached Kolkata airport by 1.35pm and I was having flight at 2pm. I informed the Indigo customer care that I will be late because of train delay but will reach airport on time. When I reached kolkata airport, indigo customer care ladies said I missed the flight, and I said the flight is already there and i didn't miss. If she managed the situation I may not miss the flight and flight also not get delay. Because of this, I paid extra Rs 5350 for next to next day morning flight (seat was not available for that day and next day.). If she managed that day, I may save an amount of Rs 5350 + 2 days hotel stay. - Sunny
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5603
    Pending
    15
    Resolved
    2884
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information