[Resolved] Indigo Airlines — missing check-in baggage | |||
I was traveled on 5th. Jan'19 through flight no 6 e-713 & 6 e-7137 from kolkata to mangalore, but unfortunately i have not get my luggage at mangalore airport after completion of my journey. Even today on 6th. Jan till now i did not get any information. I am a student of manipal university staying at charka hostel, you can understand lot of important documents are with my luggage. Please return my luggage at the earliest. Was this information helpful? | |||
Feb 14, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 07, 2019 IndiGo Customer Care's response Hi, We totally understand the discomfort you must have faced. We hope that our representative has contacted you and was able to address your concern. Please be rest assured that we always remain committed to assist our passengers in the best possible manner. Regards, Team IndiGo Verified Support Jan 08, 2019 IndiGo Customer Care's response Hi, Please be assured our team is working on it and shall contact you with an update. Regards, Team IndiGo Verified Support Jan 12, 2019 IndiGo Customer Care's response Hi, As checked, the baggage has been delivered to you, please let us know in case further assistance. Regards, Team IndiGo | |||
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We understand that your experience at Chennai airport wasn’t pleasant. We wish to mention that we certainly put focus on displaying customer service skills at all times during the conversation with the passengers, thus we realize that there is certainly a scope of improvement. We would like to assure you that we have shared your feedback with our Mumbai airport manager to ensure that the concerned staff member is counselled to be extremely courteous, responsible and sensitive while assisting passengers at the airport. Customer satisfaction is our top priority and we want the service at all levels to reflect that principle. We hope that you will give us an opportunity to serve you better on your next travel.
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Team IndiGo