[Resolved] Indigo Airlines — missing item from luggage

 
1 Review
Palampur, Kangra District, Himachal Pradesh, India
 rishav91 on Jun 25, 2018
I was travelling to delhi from bangalore using indigo flight no. 6e2289/pnr g7qc9l, on 23rd june, 2018. There was a blue sonata ladies watch in my luggage, which was kept very carefully. It was a gift for my sister on her birthday. But the next day after getting home as i opened the luggage, it was a total mess inside, nothing was in its place and to my wonder the watch wasn't there, it was missing. Even the bag was being harmed from the outside, which i didn't notice at first due to hurry.
I am a regular passenger of indigo airlines, but never experienced such kind of thing. Hopefully the authority will take notice of it and some drastic action will be taken as soon as possible
Complaint marked as Resolved Jul 26, 2018

Complaint Status


[Jun 25, 2018] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 25, 2018
Hi Rishav,

We do apologize for this inconvenience. As checked, our customer care team is already in touch with you in regards to the raised concern.

Regards,
IndiGo Team
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    Indigo Airlines - missing item from luggage