[Resolved]  Indigo Airlines — Missing Luggage

Address:

Guwahati Airport, Assam

Date: 10/8/2022

To,

The Manager,

Indigo Airlines,

Guwahati Airport, Assam

Subject: Baggage Complaint

Sir/Ma’am,

I, Mr. M. Sureshchandra, travelled from Indigo Airlines, flight number 6E 262 on the 8th of August, 2022 from Delhi (T1) to Guwahati Airport, Assam. This letter is to file a complaint concerning my luggage, which unfortunately, got exchanged with another passenger on the aforementioned flight.

My luggage was checked in at Delhi Airport and upon arrival at Guwahati, I did not recognise that my luggage had been misidentified with another luggage. On the same day, I immediately contacted the airport authority to report this mishap and returned the exchanged baggage to the airport officials on 9th of August, 2022 at around 6 am in the morning. My luggage has been located in Tezpur, Assam and the passenger had reached out to me. I request Indigo Airlines to establish further contact and coordinate with their passenger to return my luggage as soon as possible since her baggage has already been dispensed back. My luggage contains essential documents and valuables, and I’m waiting for the airport officials to address this situation as soon as possible. Failing to do so would result in legal action against the passenger.

Kindly reach out to the passenger on contact number provided and update me in this regard at the earliest. For your reference, I’m enclosing my boarding pass along with the luggage identification tags of the exchanged baggage.

Thanking You,

M. Sureshchandra