[Resolved] Indigo Airlines — missing new baggage protector

 
1 Review
India
 Rajashree M S on Jan 21, 2019
My daughter traveled from Bangalore to Hyderabad on 17 January. The flight was delayed n added to that she lost expensive new baggage protector . They did not recover despite of Written complaints. The calls are badly handled with not much use ... very disappointing n irresponsible . PNR BL3ZXH. I’m not getting the call across n if at all any response it’s useless n take hours to get across. Playing with customers.
Complaint marked as Resolved Mar 5, 2019

Complaint Status


[Jan 21, 2019] IndiGo customer support has been notified about the posted complaint.
Updated by Rajashree M S, Jan 21, 2019
They sent regret email for not tracing n how does it help ???
Verified Support
IndiGo Customer Care's response, Feb 01, 2019
Hi Rajashree,

Apologies for the delay in response. Our endeavour has always been to deliver the baggage of our passengers in good condition. We are therefore concerned to note your comments about the baggage services. We wish to mention here that in case we locate your bag cover, we will promptly return it to you. Further, we are sharing your feedback to avoid such instances in future & to ensure baggage delivery as per the standard practices. We are sorry for the experience.

Regards,
Team IndiGo
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    Indigo Airlines - missing new baggage protector