[Resolved] Indigo Airlines — mistreatment

Shikha Tiwa1ri

from Karad, Maharashtra

Address:

560103

Hi.. This is shikha tiwari, i had a flight from goa to bangalore at 8:10 pm and i have reached airport at 7:30 but crew has not allowed me to board saying gates has been closed and insisted me to take another indigo flight at 12:55am. I was a single lady with kid and requested them to allow me to checkin as still on time but crew has not allowed me and forced me to wait 4 hours 9n airport.

I felt this was rude behaviour of indigo crew members of goa airport which is really disrespectful and forcing people to get another ticket so that they can earn more money which is a fradster

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Oct 6, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 30, 2018

IndiGo Customer Care's response Hi Shikha,

We regret the inconvenience caused. As per our policy, check-in counter closes 45 mins prior and boarding gate closes 25 mins prior to the scheduled departure time. Also, passengers carrying the printout of boarding passes through web check-in can report directly at the board gates without check-in baggage. Based on our records, you reported at 1949 hrs for the flight scheduled to depart at 2010 hrs. Hence, our staff was unable to accept you for the flight.
Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We look forward towards your understanding in this regard.

Regards,
IndiGo Team