[Resolved] Indigo Airlines — modification of title | |||
I have booked my ticket through yatra for travelling scheduled on 2nd may, 2018 from delhi to kolkata by indigo flight no 6e-455 and my pnr no is oyh6kf. By oversight while booking the ticket the title of my wife (S. Chakraborty) has appeared as mr. Instead of ms. On noticing the same we immediately contacted indigo customer care and requested them to modify the necessary changes in this regard and they assured us to do the needful then. Now since did not receive any communication we have once again contacted them yesterday and spoken many a times without any result so far. It will be relevent here to mention that my outbound journey (Kolkata to delhi) is booked through goair and they did the modification within 30 mins. Time without any hassel and was expecting same from indigo as well. Now once again requesting you to do the needful since my journey is approaching fast. My yatra ref no is[protected]. Further i am a frequent flier with indigo booking through fcm travels earlier and now directly and on an average take 50-60 domestic and international flights every year. Was this information helpful? | |||
May 26, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Apr 25, 2018 IndiGo Customer Care's response Hi, We regret the inconvenience caused. As checked, our customer care team is working on the raised concern. Our team will get back to you at the earliest. Regards, IndiGo team | |||
2 Comments | |||
Comments
My wife is travelling through indigo airlines flight ( 6E 6236 and PNR- TJBNSK ) on dated 20th April 2018 . The boarding assistance lady forcefully taken boarding pass and luggage from her and harrased to the core. Such unethical attitudes is simply unacceptable.
IndiGo Customer Care's response, Apr 27, 2018
Verified Support
Hi Somnath,
We regret to hear about the experience. Kindly share a convenient time so we may speak to you on this.
Regards,
IndiGo Team
We regret to hear about the experience. Kindly share a convenient time so we may speak to you on this.
Regards,
IndiGo Team
IndiGo Customer Care's response, May 3, 2018
Verified Support
IndiGo Customer Care's response, May 4, 2018
Verified Support
Hi Somnath,
We sincerely regret the inconvenience faced by the passenger. We have taken a strong internal action against the concerned staff. Please be rest assured of our constant endeavour to provide a hassle-free experience to our esteemed customers.
Regards,
IndiGo Team
We sincerely regret the inconvenience faced by the passenger. We have taken a strong internal action against the concerned staff. Please be rest assured of our constant endeavour to provide a hassle-free experience to our esteemed customers.
Regards,
IndiGo Team
53%
Complaints
5604
Pending
15
Resolved
2884
View all 5604 IndiGo reviews & complaints
+91 12 4435 2500
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
View all IndiGo contact information
We understand your concern. Kindly share your booking reference/ PNR number so we may look into it.
Regards,
IndiGo Team