[Resolved] Indigo Airlines — money deducted but didn't get any pnr number or any flight details

Prem Ehheuwnbebehehe

from Sirsi, Karnataka

Address:

560047

I recently book my flight today 18 feb, 2019.
I booked it for april 24th, 2019.
However, after giving all my information, i went for the payment page and paid the money through my debit card. The money got deducted and after that it appeared fail. I did this through the official indigo app from the playstore. I waited for a while and didn't got any pnr number or any flight details.
I called the customer care and said they didn't got the money and told me to called my bank. I called my bank and they told me to wait now...
Now i don't know what to do... Please help me... I can also share all the transaction msgs and the transaction numbers... Please reply

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Mar 31, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Feb 21, 2019

IndiGo Customer Care's response Hi Prem,

We are sorry for the inconvenience caused to you. We would like to inform you that the deducted amount should reflect in your bank account within 4-5 working days. However, if the same is not refunded, you may share transaction ID with us.

Regards,
Team IndiGo