[Resolved] Indigo Airlines — mosquitos in flight

[Resolved] Indigo Airlines — mosquitos in flight

N nickbhavsar12 from Ahmedabad, Gujarat

I've flied from ahmedabad to goa on 10th sep with indigo airlines, my pnr number is xks16e, i've sitted in my chair and what i saw is tottaly shocked, there are 4-5 mosquitos in flight, and many are beat us in me and my friend's legs, i've nevere expect this from indigo, i've complained to airline sataff but they are litterelly avoiding this fact, +2 photos Was this information helpful? No (0) Yes (0)
Oct 23, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 18, 2018 IndiGo Customer Care's response Hi, Apologies for the experience. As per NGT regulation, fumigation can be done only when passengers are not onboard. we comply with that. However, we would like to clarify that while we have defined procedures to avoid such instances, we are sure that you will understand that entry of insects or flies cannot be completely guarded against. Further, we assure you of our constant efforts to improve your experience. Regards, IndiGo Team Sep 18, 2018 Updated by nickbhavsar12 what? is indigo is ST Bus? that you are giving excuses like will not happen again and blah blah.. this is private airline service and you must have to take care your customers, i want compensation otherwise i will filled case against you in consumer forum Verified Support Sep 21, 2018 IndiGo Customer Care's response Hi, We are sorry for the experience. We assure you that your feedback has been already shared with the concerned airport. Further, we are unable to initiate any compensation in this regard. We look forward towards your understanding in such situations. Regards, IndiGo Team
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