[Resolved] Indigo Airlines — multiple scheduling and delay

[Resolved] Indigo Airlines — multiple scheduling and delay

R riahankur

PNR VG2VNS and WZ6IVZ From Banglore to Gorakhpur were booked as direct flight. PNRs were rescheduled multiple times (more than 3) and connecting flight destinations were also changed, creating a chaos & state of confusion. Finally the flight 6E-266 was scheduled to depart at 0600 hours and for that we got a message to arrive at airport 3 hours in advance. We came at 0250 hours to airport but flight started getting delayed. ETD was 0630 hours but again after boarding, the aircraft is still standing and not even boarding gates are closed till 0700 hours. It feels that Indigo is charging for killing time. Was this information helpful? No (0) Yes (0)
Feb 24, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Jan 23, 2020 IndiGo Customer Care's response Dear Sir, We truly value our passenger's time and can feel your disappointment. While we always endeavour to maintain our original schedule, however, our operations are dependent on various factors, so it results in certain changes in our schedule sometimes. Further, your feedback has been duly noted and we look forward to serving you better in the future. Regards, Team IndiGo
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Aryamann Khurana

I had a flight from delhi to jammu which got cancelled due to bad weather and i was told that i will get refund but it’s been weeks i didn’t got any refund ! kindly look into this matter! as my rupees 8000 has been stuck ! i want it back as soon as possible! thanks

IndiGo Customer Care's response, Jan 23, 2020

Verified Support

Dear Mr. Khurana,

We are sorry for the inconvenience. Please share your PNR via private message so we may look into it.

Regards,
Team IndiGo