[Resolved]  Indigo Airlines — mumbai international airport to domestic airport transportation

Address:Gurgaon, Haryana, -

I booked indigo flight for my son to travel from doha to bangalore via mumbai.

However, i came to know that indigo is not providing transportation from mumbai international airport to domestic airport.

Also i came to know that he has to carry the luggage from international airport to domestic airport. This is not fair.

It is the airport operator, indigo's responsibility to provide transportation as well as shifting the luggage between the flights.

Sunil kumar k g

[protected]
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Jul 21, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Jun 20, 2018
IndiGo Customer Care's response
Hi Sunil,

We regret the inconvenience caused. As per conditions of the carriage, in case of international to domestic connections and vice-versa, at the time of check-in, passengers have to collect their baggage at the end of each leg and re-check again after completing applicable regulatory formalities. We are hopeful that you will understand the need for our policies and see this matter in the right spirit.

Regards,
IndiGo Team
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