[Resolved] Indigo Airlines — my luggage bag was damaged

[Resolved] Indigo Airlines — my luggage bag was damaged

A Ashish5561

As i travelled from lko to trv via hyd on 26.2.2019 by 6e844 and 6e434, on my arrival at trv i found my newly purchased skybags luggage bag was damaged. No one was there to listen my complaint and to take the responsibility. They said that they can't do anything for this and that is not their fault and they are not responsible for the damage. After a long argument they said either they can give only ₹200 for the damage or leave the bag at airport and they will stich it and return it after 2-3 days. On this i asked where would i keep my luggage for time being and they again said that is not their look after. Worst experience with indigo flight and i will Avoid traveling with indigo in future. I want full compensation of my damaged bag. +1 photos Was this information helpful? No (0) Yes (0)
Apr 18, 2019 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Mar 09, 2019 IndiGo Customer Care's response Hi Ashish, We are sorry for the experience. We’ll have to connect with our respective departments to get this checked. Please allow us sometime. Regards, Team IndiGo Verified Support Mar 18, 2019 IndiGo Customer Care's response Hi Ashish, We do apologize for this inconvenience. Our endeavour has always been to deliver the baggage of our passengers in good condition. We are therefore concerned to note your comments about the baggage services. However, there might be a chance of minor wear and tear of the baggage during the transition. Further, our airport team has already given you compensation of INR 400 in this regard. Also, we have duly noted this for corrective measures. Regards, Team IndiGo
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