[Resolved] Indigo Airlines — mysterious change in flight schedule | |||
I have booked return flight tickets from new delhi to port blair starting on 2 january 2020 pnr no gdspvv. Later due to operational reasons flight schedule was changed and i had to choose alternative flights (By calling at customer care) from 1 january and i changed my hotel booking accordingly. Two days later i got a sms notification of some different flight schedule which i never choose. I checked on indigo site with my pnr number and it was showing the flights which i choose so i ignored that sms. Today after one month i got the same notification sms and when i called customer care they are telling me that i only have changed my flights online to the current schedule after changing them telephonically and they cant correct it without conversion charges. My point is A) i have never done any changes after telephonically accepting the altered schedule B) how could you allow such a change online without charging conversion fee after i have done the changes telephonically. Now i demand that my flight schedule should be changed to previous one as fixed telephonically. Was this information helpful? | |||
Jan 14, 2020 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Nov 26, 2019 IndiGo Customer Care's response Hi Rajat, We understand that this is quite a difficult situation. Be assured, one of our representatives will contact you and assist in this regard. Regards, Team IndiGo Verified Support Dec 11, 2019 IndiGo Customer Care's response Hi Rajat, We believe that our customer relations team has assisted you in the best way possible. Regards, Team IndiGo | |||
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