[Resolved]  Indigo Airlines — neither provide an alternative nor refunded complete amount

I booked three tickets from delhi to udaipur for 9th feb 2018 morning. Indigo cancelled the flight on 8th and informed me about the same on 8th night. I asked for the alternate flight but they didn't provide me any. After 4-5 calls to indigo customer care, every time requesting for an alternate flight, i didn't get any help from any of the executive. They could only offer me complete refund of my tickets. Finally, i agreed to that but they failed in that too. They deducted around 4000 for three tickets. Worst service ever. Extremely badddddddddddd experience. Highly disappointed.
Was this information helpful?
No (0)
Yes (0)
Mar 16, 2018
Complaint marked as Resolved 
Verified Support
Feb 13, 2018
IndiGo Customer Care's response
Hi Shobhit,

We know that the flight cancellations aren’t a pleasing experience & we truly regret this experience. Kindly share your booking reference no./PNR so we may look into this matter.

Regards,
IndiGo Team
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5606
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information