[Resolved] Indigo Airlines — no announcement two time ticket payment same pnr

rioi

from Ambala, Haryana

Address:

ABERDEEN VILLAGE, South Andaman, Andaman and Nicobar Islands, 744101

Sir. Hum or mera beta boarding karane k baat gate main betey huey tey, mera beta toilet gaya tha, jab wo wapas aaya, 25 minutes baki tha likin fir bhi indigo sttaf flight main jane nahi diya hamney pura requestbhi kiya "or ek jaruri baat is bich koi bhi announcement nahi hua app cctv check kar liziye, ticket ka pnr: gmj5hh, pnr:wdrl9v d. O. J 04 sep del to ixz uske baat hamey bahar nikal diya haney same date may pura paisa dekar new indigo tkt banaya jiska pnr bhi same tha aab app khud check karlizey pnr same hone k baat bhi humsey pura paisa liya gaya or koi tara ka discount bhi nahi, app sey guzaris hai enqury kar k pls refun kare thank, s

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Oct 12, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Sep 07, 2019

Updated by rioi pls full refund

Verified Support

Sep 09, 2019

IndiGo Customer Care's response Hi,

We understand missing a flight could be upsetting. However, to ensure a pleasant experience for everyone, we have to follow certain protocols like closing the boarding gate before 25 mins of flight departure. Sadly, you had reported at 1630 hrs for the scheduled to depart at 1650 hrs. Hence we were unable to allow you onboard.
For your convenience, our airport team accommodated you on the next available flight, at the cost of only the fare difference and change fee which was accepted by you. We hope that you would understand the need for our policy.

Regards,
Team IndiGo