[Resolved]  Indigo Airlines — no refund for missed flight due to shutdown of indigo services on 16th sept (0:00 hrs to 9:30 hrs)

I missed my flight on 16th sept, 2018 from delhi to raipur, pnr - pbjzyv. I contacted the reservation counter to shift me in the next flight but the indigo services were down on 16th sept from 0:00 hrs to 9:30 hrs, so i couldn't be shifted to next flight. Finally, after standing in the queue for 2 hours, i did a fresh booking at the reservation counter for the next immediate flight (Pnr - zivmja) of worth rs 5000, which caused a huge loss to me. Since, i couldn't be shifted to the next flight due to the shutdown of indigo services and consequently, i had to do a fresh booking at the last moment, i kindly request you to refund the fare of my flight, which i missed. (Pnr - pbjzyv).
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Oct 23, 2018
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Sep 20, 2018
Updated by Aakash Mohan
Please find the attached ticket and boarding passes for your reference.

Verified Support
Sep 20, 2018
IndiGo Customer Care's response
Hi Aakash,

We are sorry to hear about your experience. As per our policy, boarding gate closes 25 min prior to the scheduled departure time of the flight. Our staff has no reason to deny boarding to passengers who report on-time. Also, we advise our passengers to reach the airport 2 hrs prior to the scheduled departure to avoid any last min hassle. Since our boarding gates were closed at the time of your reporting, our staff was unable to accept you for the same flight. We'd like to clarify that re-accommodation is not followed as a policy, but with the intention to help our customers reach their destination. Further, you may get in touch with the respective travel agency used for making the reservation to claim a refund for no-show taxes.

Regards,
IndiGo Team
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