Indigo Airlines — No response for the earlier complain by myself and my friend haresh bhatia

Nagpal60

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra, 400052

Please refer to the photo send.The complaint is I'd:1522300. We request you to expidite the refund process as it is entirely a big and prominent fault of indigo.We 8 people had to suffer because of 35 mins appx delay of 6E 535 on 19/3/17 and hence we missed the connecting flight. We were accomodated only after paying 3200 per person and we paid the amount of 25600 Rs with verbal protest. We had no choice except to be slaughtered by Indigo

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Mar 24, 2017

Updated by Nagpal60 Date 23 Mar 2017
The Customer services,
Indigo,
Mumbai.

Dear Sir,
Sub :PNR VGTB4U

We were a group of 8passengers booked to fly jammu Mumbai via Delhi on flight 6E 535 conecting to 6E 843 on 19 mar 2017 under aforesaid PNR. The flight 6E 535 was delayed hence we missed our flight 6E 843 to Mumbai. We expected to be accomodated in next indigo flight but we're asked to pay fare difference of Rs 3200 each. Since we had to travel we paid under verbal protest. We request to kindly refund us this amount as it was indigo at fault for delayed incoming flight.

Thanking you.

Mahesh Nagpal
409, P H House, 14th Road, Khar west, Mumbai -400 052

Mar 24, 2017

Updated by Nagpal60 Continuance of the complaint under PNR VGTB4U- we were 8 persons & out of them the most to suffer were 1) Chander Bhatia senior citizen 2) Haresh Punjabi ( he had injury on his shoulder ) 3) Haresh Bhatia who almost collapsed due to tension of missing flight. The delay of 35 minutes of flight no 6E 535 was a big delay & it was a very big & prominent fault of Indigo. Indigo staff should had apologised for the delay and not only that they should had also accomodated us in next flight without any charges. Instead they didn't respond to the best and their efforts to help us were clearly money oriented and they took advantage of a situation which was created by them and we as a lay man and victimised innocent 8 people had to suffer at the hands of indigo as they used their power in wrong way . They could had easily helped us but they didn't fear God neither they respected us

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Comments

Kishore Kumar Achhpeliya

from Mumbai, Maharashtra

Yes Absolutely, it's the moral responsibility of Indigo to put U all in the next flight without charging.
On the contrary Indigo should also provide U all with complimentary snacks for the delay of their first flight.
Nowadays flight passengers are being taken for granted, because the govt. is not serious in taking action against airlines for their negligence towards customers.
Govt.must look into these malpractices & wrong business models of airlines with immediate effect by taking action against these airlines with heavy penalties.