[Resolved] Indigo Airlines — non cooperative staffs in dabolim goa

Nima Sinha

from Delhi, Delhi

Address:	201301
Website:	www.indigo.com

I had a flight from goa to delhi of 2.10pm on 21.06.18. I came with my family 30 minutes before. Due to delay in security check i admit that i was late but the indigo staffs in dabolin goa were non cooperative and did not gave me boarding pass at counter no 15.
I expected some kind of mercy from them as my mother was hospitalised but they did not help.
Besides they gave me tickets after adjustment of almost rs.20000
Today 22.06.18 i am sitting in ahmedabad airport with my family waiting for delhi flight because the flight booked was of 1.15am from goa to ahmedabad and from 5 am to delhi.
I really expected some kind of mercy in terms of monetarily loss.
This experience is really horrible with indigo.
It is my hard earned money and indigo has to pay for it.
Indigo is loosing it's name and reputation because of non cooperative staffs especially in goa

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Jul 23, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jun 22, 2018

IndiGo Customer Care's response Hi Nima,

We regret to hear about your experience. As per our policy, check-in counter closes 45 mins prior to the scheduled departure time. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Since our check-in counter was already closed at the time of reporting, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help to reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We request for your understanding in this regard.

Regards,
IndiGo Team