[Resolved] Indigo Airlines — non receipt of ticket after payment deduction, refund needed.

Daljitsingh Taneja

from Kotputli, Rajasthan

Address:	New Delhi, Delhi
Website:	www.goindigo.com

My name is daljit singh taneja. I am retired defence (Iaf) officer and a senior citizen.

I booked delhi - bengaluru - delhi, air ticket for my wife using indigo mobile app, on 21 sep 18 around 1050 am. The payment of rs 12259/- was made using hdfc bank debit card to mumbai at goindigo 1122876 and my a/c was debited.

The indigo cc av reference for the transaction was[protected]. For the same amount.

No air ticket was received by me. The travel dates were to be for 7 oct and 21 oct. Next day i booked her flights on cash payment of nearly rs 12500/-

I have contacted customer care repeatedly and they say the amount would be auto reversed soon, which has not happened up to 25 sep 18 morning.

I request that my due refund amount of rs 12259/- may please be credited to my same a/c immediately, as i am in urgent need of the funds.

Sincerely,
Ds taneja.

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Nov 1, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Sep 25, 2018

IndiGo Customer Care's response Hi Daljit,

We understand your concern. Kindly allow us sometime to get this checked.

Regards,
IndiGo Team

Verified Support

Sep 27, 2018

IndiGo Customer Care's response Hi Daljit,

Apologies for the inconvenience caused. As confirmed, the payment has been received by us for above mentioned CC Avenue reference number, however, the PNR was not be generated. Hence, the refund has been processed in the same account used for the transaction, which will reflect within 4-5 working days.

Regards,
IndiGo Team