[Resolved]  Indigo Airlines — Non response by customer care dept of Indigo for complaint logged on 29/05/17

Address:

New Delhi, Delhi

Dear, we were the unfortunate passengers who were on the delhi - hydrabad flight which had techinical issue and had to go thorugh a emergency landing procedure in delhi on 19th may 2017. Due to this i missed the connecting flight on indigo to chennai. At hydrabad, your ground staff promised us food and additonal support to enable us to go to chennai as we were travelling with children. Since we had paid for food, they assured us that they would provide us food before we boarded the flight and stopped us from buying any food for the children at the airpor. But showing a un humanly behaviour, at the point of boarding the staff informed us that there will be no food served to us by them and that we will have to procure the food by our selves inside the flight.
We would like to know as how is the management going to refund us the payment for the food service which was paid for and compensate us for the totally inhuman behavior that your staff have done.
I trust and believe that your office will do justice to us and ensure that a proper compensation will be provided to us due to the inhumanly behaviour shown by our ground staff at hydrabad.