[Resolved]  Indigo Airlines — not allowed to board the flight

Hi,

This is regarding complaint against indigo way of treating customers.
Incident is on 14th feb 2019, flight no 6e163 (Bangalore - lucknow) morning 11:15 am departure.

I had reached bangalore airport indigo counter at 10:40 am (It was late as there was huge traffic), but as i am travelling by indigo from last 5 years continuously. And i was travelling with my wife and my parents. Total 5 passengers.

I had already done the web-checkin. As i reached the counter, the lady at the counter started with the process, but then the manager came and he stopped her from doing the checkin.

I inquired with him, he said if you need on priority, then you have to go to counter number 33 and pay some amount, we can't checkin you on priority like this. When i said i can pay the charges he said that the counter is closed.

Then he assigned some other manager and he said him to look into the matter but don't process the checkin. Is this the way indigo is treating the passengers.

When i said that we don't want to checkin the luggage and just you send my parents in the flight with hand luggage, me and my wife will come in some other flight, then his response was that you should have given this option at the start, we can't give you these options. Even then 20 mins were there for the flight to take off.

Just because he has to do some paperwork, as he said, he was not ready to take even 3 passengers in the flight that too with hand luggage.

I requested a lot to the managers to allow atleast my parents, but in the end they didn't agree. I have to attend the marriage and i was not able to attend that.

I want the full refund for my 5 tickets.

Is this really the correct way of cooperation and what about my loss of money which i born because of non cooperation

Regards,
Rishabh
Mailid: [protected]@yahoo.com