Indigo Airlines — Not allowed to check in to the flight 6E 394 PNR-VBUG6A

Address:	Bangalore, Karnataka, 560076
Website:	www.goindigo.in

Hi, I want to share a very bitter and most ridiculous experience with Indigo Airlines, Bangalore which happened in my travel by Indigo 6E 394(Bangalore-Delhi) on 6 Nov 2015. My flight was scheduled to depart at 6:15pm and I reached the Indigo check in counter just 45 mins prior to departure i.e. 5:30pm. There was a long queue at the counter and since I had to check in my luggage, I asked the lady at boarding pass counter to check in my luggage soon for flight. She initially said they can't do as i'm late but then as I already had the boarding pass, they asked me to carry the baggage to cabin. Till here it was fine. But then their Senior Manager Mr.ALEXANDER pitched in and said that since the luggage is of more than 7Kg, they won't allow me to take it to the cabin. I said I will pay for all the luggage more than 7Kg but still he was adamant and did not allow me to check in. Inspite of requesting repeatedly, he did not listen to a single thing. That's how he made me miss my flight. I had to travel from Delhi to Lucknow also by train which was scheduled for 11 pm at night which also got missed. Then I asked him for the options for going to lucknow directly by flight for which he told me about the flight for next day. For that he said that I will have to pay Rs20, 500 as per the current ticket rate. He did not reduce a single penny from this ticket and from my previous ticket which was booked in Rs4500, he deducted Rs3200 for late onboarding and other than this, he charged all 18K bucks to me. Main point here is, I was not allowed to check in just because of my hand baggage weighing 3kg more than 7kg. I was ready to take out some stuff also to reduce the weight to some extent but still they did not listen. We all know that people carry all big trolleys also to the cabin and at this moment when I was missing my flight just because of this reason, airline people should have the courtesy to give importance to passengers than luggage. Each person is allowed to take 15Kg+7Kg handbaggage then was it such a big issue for this manager for restricting me from going in the flight and that too when I was there at the counter sharp at 5:30pm. We can understand now how indigo is earning money by cheating passengers. A very strict action should be taken for such people like Mr.Alexander(working at Kempegowda International Airport, Bangalore) at managerial positions. If you cannot satisfy your customer then there is no point of topping the list of Airlines. Indigo found a good way of cheating people and earning money by taking advantage of the passengers weakness when he has no option than to board the next available airline. Then A further update on Indigo airline by which I travelled finally on 7 Nov 2015 6E 146 from Bangalore to Lucknow. The flight was delayed by 1hour 5mins, boarding also started just 20 mins prior to departure. What happens to all the rules now? And when I asked the staff members that can I cancel this ticket and book a new ticket in some other airline then she said this ticket cannot be refunded or cancelled. What the hell is this now! What if someone has strict timeline for some work! Passengers have to understand all the concerns and when it comes to passengers then you don't listen to any of their problems. Isn't it ridiculous and most pathetic way of cheating passengers!!! Appreciate your prompt action on this. I have attached all the necessary documents. Thanks, Nimisha