Indigo Airlines — not allowed to onboard and excessive fare charges on next flight

Address:Chennai, Tamil Nadu, 600093

Dear indigo team,

I have travelled in your carrier multiple times in the past but i never faced a humiliation as such in my last trip. I booked a ticket in idigo through cleartrip on 28th in 6e-907 from chennai to delhi. While there was a scan check delay and security delay i was late to counter by 5 mins. I rwas refused to onboard citing delay. But still i has 15 minutes of time to clear my security and reach to flight gate. Despite my request, it was turned down. And i was asked to pay additional 3170 in offer to board next flight 6e 3752 (Seat number 10b). Whereas there were similar passanger who came much late to me was offered in same flight at much loer rate of just 950 rs. His name is muralidharan. Why different rate? First of all it was delay due to scan check in indigo to go to counter check-in. Despite i said ok, i should have been given ticket which is at same prices what offered to another passenger. Why excessive charge for me alone?
Was this information helpful?
No (0)
Yes (0)
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    IndiGo
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    53%
    Complaints
    5607
    Pending
    14
    Resolved
    2885
    IndiGo Phone
    +91 12 4435 2500
    IndiGo Address
    Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road, Gurgaon, Haryana, India - 122002
    View all IndiGo contact information