[Resolved] Indigo Airlines — not informed for gate changing due to which flight missed

Sheikh_sahil

from Delhi, Delhi

Address:

Hingna Nagpur, Nagpur, Maharashtra, QFKLPP

We were present at 7:30 pm infront of boarding gate. Our flight boarding gate was changed from 8B to 12B. No announcement was made for changing of boarding game. At 7:45 pm when we stood in line they said flight is ready to take off and there is no chance to put you in flight.

Not only us many of passengers missed flight due to this reason. When we went to ticket counter the staff was not present, then they told system is not working, the staff was using phone while serving, getting back luggage was taking much time. How can someone be such irresponsible. I am very disappointed.

I went through a lot of loss. Take a strict action against this.

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Aug 23, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Jul 19, 2019

IndiGo Customer Care's response Hi Sahil,

We do understand what you must have gone through. However, our staff has no reason to deny boarding to passengers who report on-time. Since you reported late at the gates, our staff was unable to accept for the same flight. Also, Delhi is a silent airport so no announcements can be made at the airport premises. We hope that you would understand.

Regards,
Team IndiGo