[Resolved]  Indigo Airlines — not refunding cash for tickets booked during corona lockdown

We have mailed to indigo customer care, nodal officers and also to appellate authority to provide cash refund. And credit shell will not be of any use to us since we are not frequent travellers who can make use of credit shell.

We have clearly told them we need money back to meet our financial needs still they are not ready to refund the cash.

Below is the response we got from indigo customer care.

Dear Customer,

Greetings!

With reference to your email, we have already shared you the derivative finding as per the directives and policies of the relevant authority.

We request your kind understanding and also request you to adhere to the same.

Thank you for communicating with us.

Best Regards,

Subhojit Das

Customer Relations
InterGlobe Aviation Limited ("IndiGo")
Level 5 Tower D Global Business Park
M G Road Gurgaon Haryana 122002 India

www.goindigo.in