[Resolved]  Indigo Airlines — Off Boarded - Confirmed ticket passenger

Dear Sir / Madam,

I am Mohammed Rayees Rafeeque, working as HR Administrator at Erbil, Kurdistan, Iraq.

Please be informed that the trip was scheduled by Indigo and Qatar airways confirmed as follows. On 8th April 2021 at IST 17:25 from Kannur International Airport to Doha International Airport Via Indigo and from Doha Qatar on 9th April at 12:55 AM DOH to EBL via Qatar Airways.

Please find the attached Screenshot of OK to Board of Qatar Airways and I'm a holder of Kurdistan, Iraq - residence visa.

After completing my departure security procedure and completed web check-in and confirmed seat by indigo I had reached the Indigo check-in, counter. The indigo Check-in team stopped me from boarding the flight giving a lame excuse and denied approaching help from the higher or senior manager to find a solution for the problem which I face.

In my case, I didn't get any support to talk or allowed to meet any duty manager as there was a lady personality who handled my case, but I'm not sure about her respective designation.

As I was informed her to be in charge over there.

Incharge gave explanation of it's a post covid rules and regulations of Indigo Airlines. The lady Incharge tried communicating with Qatar indigo Team multiple times but denied my air passage.

As passenger of Indigo Airlines, without any help or assistance, I was stranded for hours till the flight departed.

These kind of post-covid regulations of Indigo Airlines should be at least published through the website or social media and should be informed to the air ticketing agencies. Booking and confirmation of tickets should be done after verifying required travel documents Not like this. As customers, I had to face an extremely frustrating situation and loss of time, money, energy and which Result losing my job and effects my carrier.

Kindly requesting to take necessary action against this kind of Indigo’s brutal measure towards the passenger and operating carelessly.

Thanks & Best Regards
Rayees Rafeeque
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Aug 7, 2021
Complaint marked as Resolved 
IndiGo customer support has been notified about the posted complaint.
Verified Support
Apr 12, 2021
IndiGo Customer Care's response
Dear Sir,

We're regret the inconvenience caused to you. We would like to clarify that in AirBubble flight transit passengers are not allowed, hence you have been denied boarding from Kannur airport as per Doha team as our staff has to abide by the policies. Look forward to your understanding.

Regards,
Team IndiGo
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