[Resolved]  Indigo Airlines — overcharged for luggage

Hello, i traveled yesterday[protected] from blr - del with pnr as d7ypml. I head earlier booked the flight for me, my wife and my parents. Due to health issues, my parents couldn't travel. I called customer care and they told that i won't get any money for the refund. I lost rs. 6000 in that which i can understand. It's my choice. However, i took more luggage (40kg) so that my parents whenever they travel next shouldn't have to carry more. But your indigo airline was adamant to charge me extra and charged rs. 3000 unnecessarily. I told that i already gave rs 6000 to your airline as the ticket price which you are not ready to refund anyway but you indigo money mongering people didn't understand and was behaving badly with me. Despite knowing that my flight was about to leave instead of helping me they were adamant to take those extra rs. 3000. I had a horrible experience with indigo airline and been a preferred customer of indigo airline i am highly disappointed and probably won't travel again from indigo.