[Resolved]  Indigo Airlines — payment not received.

Address:

dubai UAE, 666

I was booking a round trip flight ticket from Dubai to Mumbai on 13th jan 2019 from dubai local time 10:30 AM. Flight details:-From Dubai to Mumbai date 16 the jam 2019 time 04:30AM return 16th jan 2020 time 01:30AM.Payment made by credit card (Emirates NBD) amount AED 1339/-.. Payment was successful. The amount was deducted from my account for that I received the confirmation message from my Bank and also checked my account. Here also i found that the amount was debited from my credit card and bank also mailed that transaction is successful.After the payment was made, the system filed to generate the itenary. I have not received the PNR number for my Ticket. When I contacted Customer support they informed me that the money is not received by Indigo. So they want me to pay full amount again for the ticket. So I booked another ticket for the same journey. I mailed my case to indigo [protected]@goindigo.in & [protected]@goindo.in on 14th jan 2019. I have not received any reply from them. For the privileged customer, Indigo is not informing the status of the money. When will I get back the money.