Indigo Airlines — payment refund not initiated

 
1 Review
Gurugram, Haryana, India
 aviSharma2019 on Nov 19, 2019
1) i am a frequent flyer with indigo and have never faced any such issues before.

2) booked one way ticket from phuket to hyderabad on 15.11.2019. A payment of rs 22, 152 was made through paytm.
The money was promptly debited from my paytm wallet but indigo denies transaction.

3) a customer car executive asked me to book a fresh ticket again which i did and was successful. Indigo customer care so called executives are making me call / send mails to my bankers and paytm.

Complaint Status


[Nov 19, 2019] IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Nov 19, 2019
Hi,

Kindly share transaction details via private message so we may check.

Regards,
Team IndiGo
Updated by aviSharma2019, Nov 19, 2019
The reply to my tweet which confirms payment made .

payment refund not initiated
Updated by aviSharma2019, Nov 19, 2019
kindly check the screenshot @indigocustomercare
Verified Support
IndiGo Customer Care's response, Nov 21, 2019
Hi,

We hope that your concern is addressed by our team on twitter. Kindly let us know if further assistance is required.

Regards,
Team IndiGo
Updated by aviSharma2019, Nov 27, 2019
resolved .
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    Indigo Airlines - payment refund not initiated