Indigo Airlines — payment refund not initiated

aviSharma2019

from Hyderabad, Telangana

Address:

Gurgaon, Haryana, 500087

1) i am a frequent flyer with indigo and have never faced any such issues before.

2) booked one way ticket from phuket to hyderabad on 15.11.2019. A payment of rs 22, 152 was made through paytm.
The money was promptly debited from my paytm wallet but indigo denies transaction.

3) a customer car executive asked me to book a fresh ticket again which i did and was successful. Indigo customer care so called executives are making me call / send mails to my bankers and paytm.

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IndiGo customer support has been notified about the posted complaint.

Verified Support

Nov 19, 2019

IndiGo Customer Care's response Hi,

Kindly share transaction details via private message so we may check.

Regards,
Team IndiGo

Nov 19, 2019

Updated by aviSharma2019 The reply to my tweet which confirms payment made .

Nov 19, 2019

Updated by aviSharma2019 kindly check the screenshot @indigocustomercare

Verified Support

Nov 21, 2019

IndiGo Customer Care's response Hi,

We hope that your concern is addressed by our team on twitter. Kindly let us know if further assistance is required.

Regards,
Team IndiGo

Nov 27, 2019

Updated by aviSharma2019 resolved .