[Resolved]  Indigo Airlines — ploy to extract rescheduling charges

I (Along with my mom and cousin) had a 610 am indigo flight from bengaluru to mumbai on 13-feb-2018 (Pnr: pgpdxq).
I arrived at the airport at about 510am and proceeded to the indigo desk, where i was issued the boarding pass and was casually advised to proceed to boarding fast without any emphasis that there is any possibility of me missing the flight.
I was at the security check for around 15-20 mins during which the indigo person was calling out for passengers for different flights, the last of which i heard was bengaluru-mumbai at which time, me and my cousin were still a good 10-15 minutes from getting the security check. I immediately waived to the indigo staff and moved towards him to say we were to travel by that flight. On gesturing if we had to hurry, he asked us to stay put and said that this was a standard procedure and that we could continue in the line. It needs to be mentioned here that, there were other passengers who had bypassed us in the queue citing emergencies while we stayed put.
After the security check we proceeded to the gate 2c immediately by 540am where we were told by mr xxxx that the gates were closed. We narrated to him the happenings at the security check, where an indigo staffer had said that there was nothing to worry and that shouting the flight name was just a standard procedure. He double checked with us if it was indeed an indigo staffer. Then he said there was ‘nothing to worry’ and he would put us on to the next available flight. If i got it right, he even spoke to the aforementioned indigo staffer at the security check on the wireless. However after saying there was nothing to worry he gave us the slip and was nowhere to be seen. Now we had to narrate the same ordeal to the next staffer yyyy who was busy handling other travellers. Yyyy was less receptive to what we said and said that she can put us on to the 710 flight provide we pay up rs1000 per head. I told her, that xxxx had said there was nothing to worry and he would put us on to the next available flight (Please note there was absolutely no mention of additional charges at that point). Yyyy pressurised us into paying saying if we don’t pay up immediately, we would miss the 710 flight as well. Sensing that there was no point in arguing and missing the next flight as well, i asked her if she could waive off the charges or not. She said she was not authorised to waive off the charges, so i decided to pay up for the time being and told her that i would raise a complaint to indigo.
To summarize.
I missed the flight because of the casual attitude of the indigo staffer.
I suspect the whole thing was done purposely, to extract rescheduling charges from unsuspecting passengers. Why else would the indigo staffer at the check in not caution me that there was a chance that i might miss the flight? Again at the security check, the staffer never bothered to ask us to proceed to security check bypassing the other passengers. Why the indigo staffer (Xxxx) at the gate 2c said ‘nothing to worrry’ and gave us the slip. And why would yyyy ask us if it was indigo staffer and she can do anything only if we can call the indigo staffer at the security check and he explain it to us. How on earth will i remember each of the indigo staffer?
Please note i have taken time and written this so that, this doesn’t go unnoticed in the pile of complaints that indigo must be receiving on an ongoing basis. To me this seems like a case of daylight cheating from unsuspecting passengers.
If i do not get a favourable resolution (Refund of rs1000 per head plus compensation for the delay), i am determined to take this to the next level, so that it serves as a reminder for all the airlines that you cannot take all passengers for granted.