Indigo Airlines — pnr: db7npi : damage occurred on bag

Jun 09, 2019

Updated by ashish0470 They have not provided resolution, so I need to update on this platform.

Jun 16, 2019

Updated by ashish0470 Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.


Complaint Status
[Jun 03, 2019]
IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 04, 2019

Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo
Updated by ashish0470, Jun 09, 2019

They have not provided resolution, so I need to update on this platform.
Verified Support
IndiGo Customer Care's response, Jun 10, 2019

Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo
Updated by ashish0470, Jun 14, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.

Jun 26, 2019

Updated by ashish0470 I have not received resolution for the complain.

Jun 26, 2019

Updated by ashish0470 consumer complaints logo
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AirlinesIndiGo pnr: db7npi : damage occurred on bag
Indigo Airlines — pnr: db7npi : damage occurred on bag

1 Review
Vadodara, Vadodara District, Gujarat, India
ashish0470 on Jun 3, 2019
Mark as Resolved

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.


Complaint Status
[Jun 03, 2019]
IndiGo customer support has been notified about the posted complaint.
Verified Support
IndiGo Customer Care's response, Jun 04, 2019

Hi Ashish,

We are sorry for the inconvenience. As checked, your case is being handled by our customer relations team. We would request you to write to the same email for further clarification.

Regards,
Team IndiGo
Updated by ashish0470, Jun 09, 2019

They have not provided resolution, so I need to update on this platform.
Verified Support
IndiGo Customer Care's response, Jun 10, 2019

Hi Ashish,

We regret to inform you that we won’t be able to advise otherwise from what has been shared in the email. we look forward to your understanding.

Regards,
Team IndiGo
Updated by ashish0470, Jun 14, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.
Updated by ashish0470, Jun 16, 2019

Dear sir/madam,

My name is ashishkumar patel.

I had booked indigo flight from delhi to vadodara, pnr is db7npi (01.06.2019).

We were 5 passengers travelling in this flight. I had submitted 2 trolley bags as check in luggage. When i received it at vadodara airport, i found that top handle of one bag has been broken and broken part is not available. This is due to improper care of indigo staff.

I am attaching herewith the photo of the damaged bag for your reference. When i talked with indigo staff at vadodara airport regarding the issue, he informed me to talk with indigo customer care.

Hence, it is requested to reimburse me the price of my bag as the damage occurred due to mistake made by indigo staff.

Yesterday, i received reply from indigo customer care that they are unable to reimburse for this as no complain registered on airport. I already informed to one of the indigo staff and he informed me to contact customer care. He had not taken any complain. This is not my mistake.

So i have raised this complain on consumer forum website.

Provide me reimbursement at the earliest.