[Resolved] Indigo Airlines — pnr qg52jq-no prior intimation of flight delay ge 0758
Bangalore North, Karnataka, India
Totoganeshn on Dec 30, 2017
My wife and i, had booked our travel from ahmedabad to bangalore on 30th december 2017. The flight departure was scheduled at 1240 pm. The flight got delayed and was rescheduled to 415 pm. I was not intimated on this delay and was stuck in the airport for more than 4 hours. This caused a lot of inconvenience to us. I would like to claim compensation from the airline as per the dgca compensation guidelines.
Flight details is as below
Flight no - 6e 758
Pnr - qg52jq
Complaint marked as Resolved Mar 15, 2018
Verified SupportIndiGo Customer Care's response, Feb 12, 2018
With regards to your request, under PNR QG52JQ, we sincerely apologize for the inconvenience caused to you due to the delay in flight 6E 758 from Ahmedabad To Bengaluru on 30th December 2017.
We recognize the importance of maintaining our flight schedules and assure you best of our efforts to eliminate or minimize the causes of delay, which are within our control. We do realize the impact of a flight delay on the convenience of our passengers and shall take your feedback into account to ensure a more hassle-free experience on your next journey with us.
After reviewing the matter internally, we would like to inform you that flight 6E 758 was delayed due to late arrival of the aircraft due to bad weather, which is beyond our control. We sincerely regret the inconvenience that has been caused to you in this regard.
We do understand that waiting for a flight can be an inconvenient experience, therefore in compliance with regulatory guidelines; we ensured that refreshments were served to all the available passengers and announcements were also made for the same, since the flight delay was more than 2 hours.
As per guidelines given by regulatory authorities, airline is not liable for any compensation in case flight is delayed/cancelled due to reasons beyond their control.
Therefore, we have to respectfully decline your request for any compensation in this regard and are hopeful that you will understand the need for our policies and see this matter in the right spirit.
We would like to assure you that every attempt is made to bring out the best of IndiGo and offer a hassle-free service to our valued customer.
We understand that the experience has upset you and therefore we deeply regret any inconvenience that may have caused due to the incident. We would like to assure you that our constant endeavour is to provide on-time, courteous and hassle-free flying experience to our valuable customers.
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