[Resolved] Indigo Airlines — poor communication and negligence | |
I booked flight from chennai to delhi on[protected], flight no.6e2652. I have checked in around 03.20 am and seen the flight information screen for detail. My flight std is displayed as 05.00 am while the boarding pass shows the 04:45 am. As per instruction in the boarding pass, i have checked the flight information screen for boarding gate no. And time. I reached gate no 13 at 04.27 am and i surprised that the boarding gate was closed. When i asked the indigo representative they told that boarding gate is closed and i am late. I would like to know that in what way i was late? Why the boarding gate is closed before the std i. E. 05:00 am? When i asked indigo representative for not calling us on our mobile as they are readily available with then for boarding gate close intimation, they have answered that i am not vip therefore not called, this doesn't look good. Am i not paying for my travel? Whatever happened today for this trip is not correct and i need justification and compensation for my time and stress i have faced. Was this information helpful? | |
Oct 25, 2018 Complaint marked as Resolved IndiGo customer support has been notified about the posted complaint. Verified Support Sep 05, 2018 IndiGo Customer Care's response Hi Lakshmi, We regret to hear about your experience and request you to share the booking reference/ PNR number so we may look into it. Regards, IndiGo Team Verified Support Sep 24, 2018 IndiGo Customer Care's response Hi Lakshmi, We have investigated the concern and would like to summarize our findings. You were booked to travel in flight 6E 2652 from Chennai to Delhi, which was scheduled to depart at 0445 hrs on 05th September 2018. As per our policy, boarding gate closes 25 mins prior to the scheduled departure time of the flight. Our staff has no reason to deny boarding to passengers who report on-time. In fact, they try to accommodate passengers who report marginally late. Also, flight information displays were updated regarding the boarding time of the flight. Since our boarding gate was already closed at the time of your reporting, our staff was unable to accept you for the same flight. Further, our endeavour is to assist our valued passengers at all times, therefore with an intention to help you reach the destination, our airport team offered you to accommodate on the next available flight subject to payment of applicable charges, which were accepted by you. We request for your understanding in this regard. Regards, IndiGo Team | |
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IndiGo 6E2652, Date of Journey 05 September, 2018. Reference no. PGGLFT.
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