[Resolved] Indigo Airlines — Poor Service

joydeeproy

Address:

Hyderabad, Andhra Pradesh

Hi, It is really a poor service that I received while travelling from Kolkata to Hyderbad on 02/03/2015 my flight was around 6:00 clock, I reached by 5:10 got delay in the gate any how I reached at the counter got the boarding pass but the person who was there his name was Supriyo (Supervisor) and another Supervisor, both of them did not know how to talk with the customer they were over smart non-cooperative and also their Manager all from Indigo. Instead of helping me they were pointing figure on me. I travelled in Indigo to different parts of India but never received such a stupid behaviour from Indigo Staff. The people those are there in kolkata airport are most worth. I missed my flight even after having boarding pass and I had to spend three time fare due to the mistake of Indigo staff. The service that I had received from Indigo I had decided that I won't travel any more in Indigo Airlines.

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Aug 7, 2021

Complaint marked as Resolved

Verified Support

Jun 20, 2021

IndiGo Customer Care's response Dear Sir,

We are so sorry for your experience. Rude behaviour is unacceptable and we have noted your feedback and will be shared with our team right away. Also, please share your PNR so we may check this.

Regards,
Team IndiGo

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Comments

B Shyam Sunder

from Bengaluru, Karnataka

In short, your on line booking and call center service STINKS !!!

I had booked on line - ref B71VTM and made payment using OBC debit card. The card transaction was successful and the

amount has been debited from the bank ( bank transaction details shared with him (24/03/2015, PRCR/HDFS2I01/[protected]/[protected], DR 16, 339.00(INR)
But i get a mail saying that payment is declined and ticket is on hold. i spend half an hour trying to reach and

explain my problem to your call center rep Manoj, who says that he cant help it and i have to wait for refund. I

insist on talking to floor supervisor, Manoj puts me on hold and call is cut by him, I call up again reach Supriya,

and on insisting to talk to supervisor again made to hold for 15 minutes and reach Akash, who has equally nothing

helpful to offer.
Summary

1. Payment deducted but ticket not booked - Indigo goo[censored]p
2. Most unhelpful call center- Indigo goo[censored]p
3. I am asked to wait for 7 to 10 working days before the refund is made and it cant be expedited- Indigo process
4. Ticket will be kept on hold till 20th April and i am asked to repay once i get the refund- Your call center makes

it sound like Indigo is doing me a BIG favour by doing this
5. I request Akash to send me a mail confirmation on the booking refund and he promises it will be done in 24 hours-

NOT DONE- INDIGO Goo[censored]p

This is most frusturating and i expect a prompt redressal on this unless you wish to answer in consumer court

PS: Contact me by email ONLY

Sivvv

Jun 14, 2021

Poor service, Luggage bag not checked properly.
Even after have enough time no calls from baggage.
Luggage heldup arrival.
Bag is not locked, no representative asked for rapping.

I could not reach place as gud. Still worried of other item left n needs urgently