[Resolved]  Indigo Airlines — poor service in the flight

Dated : 19th March, 2018

To
The Manager, Customer Care,
INDIGO Airlines,
Level 1, Tower C, Global Business Park, Mehrauli-Gurgaon Road
Gurgaon
Gurgaon District
Haryana
India – 122002

Sub: Complaint Letter

Dear Sir/ Madam,

I Sri Subrata Sarkar is a frequent flyer of your Airlines travelled Mumbai to Kolkata on 14th March 2018 through Flight No. 6E 5153 Seat No. 6C Booking Ref. NBRBNP (Boarding Pass is enclosed). The schedule time of departure time was 21: 05 Hrs. But the Flight left late due to some unavoidable circumstances the flight take off from Mumbai Airport at 22:30 hrs. When the Airhostess came to know what is the food I want the time was at 23:15 hrs. I was so hungry at that time. I am a patient of Diabetes so I have to maintain some restriction in food. I request her to give Diet Cook along with Veg Upma or Veg Biryani. She said not available only Chicken Sandwich is available no Cook. I was so angry I told her to return the Special Service of CPML part which I handed over to the Airhostess she return back. They (Airhostess) laughed and are more interested to take selfie picture with one popular TV actor Mr. Malhotra who was also travelled in that flight and Mr. Malhotra was sited in the Row No. 1 sit No A/B.

This is my request you to kindly return back the amount which I pay for special Service and also request you to kindly look after the behaviour of the Airhostess. I would hope that you take these complaints into consideration and that you would compensate us for our added expenses. We would ask that you refund the amount of Rs 500/-which I spent on the hotel on the same night to take Dinner. I would also request that you issue me a flight voucher in order to give you another opportunity to show us that your service isn’t always so poor.
You can mail these items to my home address, which is:
SUBRATA SARKAR
MONAMI APPARTMENT,
2ND FLOOR, FLAT NO. 201,
6, PANDIT KALINATH BHATTACHARYA STREET,
SERAMPORE, HOOGHLY,
WESTBENGAL – 712 201
PH# [protected]
EMAIL: [protected]@yahoo.com