[Resolved] Indigo Airlines — product mentioned in the indigo manual is not available and discourteous service

Krishnamurthy Ravindran

from Delhi, Delhi

Address:	Chennai, Tamil Nadu, 600087
Website:	goindigo.in

Dear sir/madam,

I'm mr. Krishnamurthy ravindran (Physically challenged passenger), travelling in indigo 6e 269 on 19/08/2018 from chennai to chandigarh (Pnr no. - gfu4kt) and my seat no. Is 1a.

Your general service was very good. But in flight air hostess service is very routine (Out of mill type) and particularly of robotic nature not attending to request of old passenger like me.

I have tried to order from your in-flight magazine. I had to request them more three times. But they ignored. Finally they say it is out of stock in a very rude manner.

If you don't want the purchaser why you do in-flight sales (I have ordered magic coloring magazine and in-ear twisted zip playlist earphone).

Mine was cash payment. But they made me to run from pillar to post to give "no-stock" answer.

Please be considerate towards helpless needy passengers.

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Sep 20, 2018

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

Aug 20, 2018

IndiGo Customer Care's response Hi Krishnamurthy,

We were concerned to note your feedback about our cabin crew on-board flight 6E 269.
We consider customer feedback as an important tool to improve our services and believe that our staff could have conducted themselves in a better manner.
We assure you that your inputs will be shared with the staff member and department, in order to avoid recurrence of such incidents.
Further, you may share your next date of travel with us, so we may arrange the same product for you. We assure you of our constant endeavour to provide a hassle-free experience to our esteemed passengers.

Regards,
IndiGo Team